Frequently Asked Questions
Everything you need to know about shopping with Arabella & Rose
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. For international orders, please allow 10-21 business days depending on your location and chosen shipping method.
What is your return policy for special occasion wear?
We offer returns for store credit within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
How do I choose the right size for my child?
We provide a detailed size guide on each product page. We recommend measuring your child and comparing those measurements to our chart, as our styles can vary in fit.
Do you offer express shipping for last-minute events?
Yes, we offer Express Post at checkout for Australian customers. Orders placed before 12 PM AEST on business days are typically dispatched the same day.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Are your garments true to color?
We strive to display our products as accurately as possible. However, due to different monitor settings and professional studio lighting, slight color variations may occur.